At ixbet, your privacy is a responsibility we take seriously. This Privacy Policy clearly sets out how ixbet collects, processes, stores, and protects your personal information. We believe you have the right to know what happens to your data – without the fine print.
Quick Summary: ixbet collects your data to operate the platform, process transactions and enhance your experience. We does not sell your data. You have the right to view, correct and request deletion of your data at any time. Read on for full details.
This Privacy Policy ("Policy") is issued by ixbet ("ixbet", "we", "us") and applies to all users who access or use the ixbet platform via ixbet.link and all associated services.
Ixbet is committed to protecting the privacy of every member in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We treat this responsibility not merely as a legal obligation, but as a core part of ixbet's commitment to member trust.
This Privacy Policy explains:
This ixbet Privacy Policy should be read together with Terms & Conditions ixbet, which forms part of the overall agreement between you and ixbet.
Ixbet collects various types of information from you as you interact with the ixbet platform. Below is a detailed breakdown of the data collected:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth | Registration & KYC verification |
| Contact | Email address, Malaysian mobile number | Communications & account security |
| Financial | Bank account number, eWallet name (TNG, GrabPay, Boost, ShopeePay, DuitNow) | Deposit & withdrawal processing in MYR |
| Verification | MyKad copy, bank statements, utility bills | KYC identity & address verification |
| Account | Username, password (encrypted), account preferences | Ixbet account management |
When you use the ixbet platform, ixbet's systems automatically record certain technical information for security and service improvement purposes:
In certain circumstances, ixbet may receive information about you from legitimate third-party sources, including payment providers (such as FPX gateway, Touch 'n Go, GrabPay) and identity verification agencies for KYC purposes.
Ixbet uses your personal information only for lawful purposes as stated in this Privacy Policy. We do not use your data for any other purpose without informing you in advance.
We Will Not: Selling your data to advertisers, sharing your betting profile with your employer, or using your data for any purpose unrelated to ixbet services.
Ixbet processes your personal data on solid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). For each processing activity, ixbet ensures a valid legal basis exists:
The majority of ixbet's data processing is necessary to fulfil the service contract between ixbet and you — namely, the ixbet Terms & Conditions. This includes processing transactions, managing your account and delivering the betting services you signed up for.
Ixbet is legally required to retain certain transaction records, carry out KYC/AML (Anti-Money Laundering) procedures and report suspicious activity to the relevant authorities when necessary.
For purposes such as fraud prevention, platform security and service improvement, ixbet processes data on the basis of its legitimate interests, provided this does not override your fundamental right to privacy.
For optional activities such as ixbet marketing communications and non-essential cookie usage, ixbet relies on your explicit consent, which you may withdraw at any time through your ixbet account settings or by contacting us.
Ixbet understands how important your trust is. We does not sell, rent or trade your personal data to third parties for their own marketing purposes. However, there are limited circumstances in which ixbet may need to share your data:
Ixbet works with a select group of third-party service providers who assist in running its operations. These include:
All third-party providers are bound by strict data protection agreements and may only use your data for the specific purposes authorised by ixbet.
Ixbet may disclose your data to Malaysian government authorities or regulatory bodies when required by law, court order, or valid legal process. ixbet will endeavour to notify you of any such request where permitted by law.
ixbet's guarantee: ixbet will not share your personal data with any party other than those stated above. Any changes to this data sharing policy will be communicated to you via a clear notice on the ixbet platform.
Ixbet continually invests in its data security infrastructure to ensure your personal information is fully protected. The following are the key security measures ixbet has in place:
In the event of a data breach affecting your information, ixbet is committed to notifying you within a reasonable timeframe as required by applicable law and to taking appropriate remedial action without delay.
Ixbet retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account period | Ixbet service operations |
| Financial transaction records | 7 years after transaction | Malaysian Legal Requirements & PDPA |
| KYC / identity verification records | 5 years after account closure | AML and regulatory requirements |
| Betting activity logs | 3 years | Dispute resolution & audits |
| Support communication logs | 2 years | Customer service reference |
| Non-essential cookie data | Until consent is withdrawn | Platform improvement |
Upon expiry of the applicable retention period, ixbet will securely and irreversibly delete or anonymise your data.
As a data subject protected under Malaysia's PDPA, you have important rights regarding your personal data held by ixbet. ixbet is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data ixbet holds about you. ixbet will provide this information within 21 days.
If your data is inaccurate or out of date, you have the right to request ixbet to correct or update it promptly.
Under certain circumstances, you may request that ixbet delete your data when it is no longer needed for its original purpose.
You may request ixbet to temporarily restrict the processing of your data under certain circumstances, such as when you are disputing the accuracy of your data.
You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing at any time, and ixbet will cease immediately.
To exercise any of the above rights, contact the ixbet privacy team by email at privacy@ixbet.link or via in-platform live chat. ixbet will respond within 21 business days. In complex cases, this period may be extended by up to 3 months with prior notice to you.
The ixbet platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and understand how the ixbet platform is used. The following are the types of cookies ixbet uses:
| Cookie Type | Purpose | Period | Status |
|---|---|---|---|
| Essential Cookies | Login session verification, ixbet account security, core platform functionality | Session / 30 days | |
| Analytics Cookies | Understanding ixbet platform usage patterns for UX improvement | 2 years | |
| Preference Cookies | Remembering your language settings, favourite sports preferences, and ixbet interface display | 1 year | |
| Security Cookies | Fraud detection, request rate limiting, protection against bot attacks | Session |
You can manage your cookie settings through your web browser or via the ixbet cookie settings panel accessible from the platform footer. Please note that disabling essential cookies may affect core platform functionality, such as the ability to log in and place bets.
Ixbet services are intended for individuals aged 18 and above only. ixbet does not intentionally collect, store or process personal data of children under the age of 18.
If ixbet discovers that personal data belonging to an individual under the age of 18 was inadvertently collected due to a false declaration made during registration, ixbet will:
If you have reason to believe that a minor has registered an ixbet account, please notify ixbet immediately through our support channels.
Parents & guardians: Please ensure your device is protected with a password or appropriate parental control software to prevent children from accessing the ixbet betting platform.
If you have any questions, concerns, or complaints about how ixbet handles your personal data, or wish to exercise any of your privacy rights, please contact the ixbet privacy team through the following channels:
ixbet is committed to responding to all privacy enquiries within 21 business days from the date of acceptance.
Last Updated: This ixbet Privacy Policy was reviewed and updated on 1 January 2026 and applies to all ixbet members.
Ixbet is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing activities carried out by ixbet operate within the legal and regulatory framework established by the Malaysian government.
Every bit of data transmitted between your device and ixbet's servers is encrypted using 256-bit SSL — the same technology used by Malaysia's leading banking institutions. Your information is fully protected in transit.
Ixbet has never and will never sell, rent or trade members' personal data to third parties for marketing purposes. Your information is used solely to operate ixbet services for you.
Through your ixbet account settings, you can access, amend or request deletion of your data at any time. You can also manage your communication preferences and cookie settings whenever you choose — full control is in your hands.
All MYR transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX are processed through PCI-DSS compliant payment gateways. Your financial details are not stored on ixbet's servers.
Ixbet undergoes regular internal and external security audits to ensure our data protection practices keep pace with the latest security threats and evolving legal requirements.
With a transparent Privacy Policy and industry-grade data protection, ixbet is a sports betting and casino platform you can trust completely. Register for free and enjoy a welcome bonus of up to RM100.